Last updated: 7/1/20
We currently have a longer-than-usual processing time. We recognize that we need to improve and we are slowly improving. Please read the info below as it will answer the most commonly asked questions.
- Most orders will ship in 5 - 10 business days. Shipping time is on top of that. So, if you order today, you may not receive your order for two weeks. It does not matter how "big" your order is, they are all treated equally the same.
- The moment your order ships, you will get an email with a tracking number. As well, you can login to your account to see the tracking info.
- We will not send any updates between when you place your order and when your order ships. That's simply because there is nothing to update. So, if you order today and you don't hear from us for a week, we ask that you be patient. We have your order. We're working on it. Only contact us if 10 business days have passed since you ordered.
- You are free to cancel your order for a full refund anytime before the order ships.
- Paying for OVERNIGHT or TWO DAY shipping will not guarantee that your order will ship the next day. It only guarantees that when it does ship, it will ship by the method you paid for. For that reason, we strongly discourage you for trying to "jump the line" by paying extra for shipping. You'll be disappointed.
- We do have a special Quick to Ship program. Click here to see the products currently available for Quick to Ship. If your order contains only Quick-to-Ship (QTS) products, your order will process within 1-3 business days.
- If your order contains anything that is not Quick-to-Ship (QTS), or a blend of QTS and non-QTS itemes, then the order will process within our normal time frame. Please note, we do not split orders.
SHIPPING TIME
(Shipping time is in addition to processing time)
| Shipping Service: |
Shipping Time (Estimate*): |
| USPS First Class | 2 to 3 business days |
| USPS Priority Mail | 1 to 3 business days (See Service Map) |
| Fedex Ground | 3 to 5 business days (See Service Map) |
| FedEx Overnight | 1 business day (No Saturday Delivery) |
| FedEx 2 Day | 2 business days (No Saturday Delivery) |
| Pick up in-store (Hold at Location)* | 3 to 5 business days (See Service Map) |
Pick up in-store: If you choose this option at checkout, your order will be shipped using standard shipping (3 to 5 business days) to your selected local department store that is affiliated with FedEx such as FedEx Office (Kinko's), Walgreens, Albertsons, Kroger. You will get an email notification from FedEx letting you know when your package is available for pickup. A valid state ID to verify you're the owner of the package will be required when you come pick up or anyone with the same address as the shipping address on their state ID can pick up the package on your behalf.
*The above information is merely an estimate provided by the third party companies. Delivery times are subject to change due to traffic, weather conditions and any other unforeseen reasons. The first business day of shipping time starts on the day we ship out your order.
To ensure our quality of service and meet your deadlines, we ask that all TKB customers follow this guidelines to plan ahead their orders.
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