Last updated: 11/01/20
- Most orders ship in 1-3 business days from California. Time in Transit is on top of that.
- We print orders every morning at 8:30 a.m. PST. Therefore, if you place an order at 8:35 a.m. on a Tuesday, for example, it will be considered a "Wednesday" order and it will ship by Friday (within 3 business days).
- The moment your order ships, you will get an email with a tracking number. As well, you can login to your account to see the tracking info. We often get emails or texts from people asking "where is my order"? The order already shipped and the tracking was sent out but because people often have multiple email addresses, they don't see the info. If you are wondering why you haven't received an email yet, please check your "other" email account, or login to our site where the info is updated.
- You are free to cancel your order for a full refund anytime before the order ships.
- Paying for OVERNIGHT or TWO DAY shipping will not guarantee that your order will ship the next day. It only guarantees that when it does ship, it will ship by the method you paid for.
- Shipping is free on domestic orders over $400 (USA only).
- Special Note: You may be aware of the struggles that the US Post office is having lately. We have seen that orders which ship by US Mail can take longer than usual. If you are concerned about how quickly you receive your order, we encourage you to use Fedex instead. If you want to support the Post Office, please use them, but be patient if they take longer.
TIME IN TRANSIT
(Added to the Processing time of 1-3 days)
| Shipping Service: |
Shipping Time (Estimate*): |
| USPS First Class | 2 to 3 business days (We are observing additional delays due to Post Office Changes) |
| USPS Priority Mail |
1 to 3 business days (We are observing additional delays due to Post Office Changes) |
| Fedex Ground | 3 to 5 business days (See Service Map) |
| FedEx Overnight | 1 business day (No Saturday Delivery) |
| FedEx 2 Day | 2 business days (No Saturday Delivery) |
| Pick up in-store (Hold at Location)* | 3 to 5 business days (See Service Map) |
Pick up in-store: If you choose this option at checkout, your order will be shipped using standard shipping (3 to 5 business days) to your selected local department store that is affiliated with FedEx such as FedEx Office (Kinko's), Walgreens, Albertsons, Kroger. You will get an email notification from FedEx letting you know when your package is available for pickup. A valid state ID to verify you're the owner of the package will be required when you come pick up or anyone with the same address as the shipping address on their state ID can pick up the package on your behalf.
*The above information is merely an estimate provided by the third party companies. Delivery times are subject to change due to traffic, weather conditions and any other unforeseen reasons. The first business day of shipping time starts on the day we ship out your order.
To ensure our quality of service and meet your deadlines, we ask that all TKB customers follow this guidelines to plan ahead their orders.
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