**Customers have 14 days to open a ticket regarding wrong, missing, and/or damaged items. This time period begins when the package is first scanned as "delivered" by the shipping service.**
For any damaged products, it would help us to resolve the issue more quickly if you could take pictures of the damaged products and send them over to us using our ticket system. Our staffs will look into the issue and an appropriate action will be taken.
If you think one or more products in your order is/are wrong or missing, please contact us immediately by Submiting a Ticket.
ORDER VALUES LESS THAN $200: If tracking says your order has been delivered, but you didn't receive it. Before contacting us and to help assist you better, please look around your house, front porch, back door or any hidden area that the package could have been left there. If you still can't find your order, please reach out to us at firstname.lastname@example.org. and we will open an investigation and determine an appropriate action to resolve the issue.
ORDER VALUES MORE THAN $200: We require a signature at the time of delivery for all orders over $200. If you still didn't receive your order after your order was said to be delivered, please reach out to us at email@example.com for assistance.
If your order is over $200 and you have requested for no signature for your order, TKB will not be responsible for any potential loss of your order.