Return / Exchange/ Refund

Order Issues & Missing Packages Must Be Reported Within 14 Days

At TKB Trading, we are committed to providing high-quality products and a smooth shopping experience. To help us resolve any concerns promptly and fairly, please review our 14-Day Policy below:

1. 14-Day Reporting Window

• You must report any issues within 14 days of the package being marked “delivered” by the shipping carrier.
• After this period, we are unable to assist, and no exceptions will be made.

2. What We Can Help With (If Reported Within 14 Days)

• Missing or incorrect items
• Damaged items during shipping
• Product defects

Please email support@tkbtrading.com with your order number and relevant details.

3. Tracking Responsibility & Missing Orders

• A tracking number will be emailed to you once your order ships.
• Customers are responsible for using this tracking number to monitor the delivery status.
• If your order has not arrived within 14 days of the tracking number being issued, please contact us.
• Claims made after 14 days may not be eligible for resolution, and no refund will be issued if the shipper considers the investigation window expired.

Missing or Stolen Package Policy

At TKB Trading, we strive to ensure smooth and timely deliveries. Please follow the steps below if your order is marked as “delivered” but you have not received it.

1. If Your Order Is Marked as Delivered but Not Received

Before contacting us, please complete the following:

• ✅ Check your property – Look around your home, including porches, back doors, mailboxes, and other safe drop-off areas.
• ✅ Ask household members or neighbors – Someone may have accepted the package on your behalf.
• ✅ Wait 24 hours – Carriers may mark a package as delivered before it actually arrives.

2. Orders Shipped via Customer-Selected Carriers

If your package is still missing after the steps above:

• 📌 Contact support@tkbtrading.com within 14 days of the tracking number being issued.
• 📌 We will open an investigation with your selected shipping carrier.
• 📌 Resolution will be based on the outcome of the carrier’s investigation.
• ❌ Shipping costs are non-refundable.
• ⏳ Claims made after 14 days may not be eligible for resolution or refund.

3. Stolen Package Policy

If you suspect your package was stolen:

• 🚨 Report the theft to your local authorities immediately.
• 🚫 TKB Trading is not responsible for stolen packages and does not offer replacements or refunds once a package is marked as delivered.

To help prevent theft on future orders:

• ✔ Use a secure shipping address (e.g., workplace, package locker, or locked mailbox).
• ✔ Choose signature confirmation at checkout.
• ✔ Ship to a location where someone is available to receive the package.

For assistance in selecting secure shipping options, please contact our support team.