Processing & Shipping
General information and FAQs on processing (including website operations) and shipping (domestic and international).
Return, Exchange, & Refund
Policies regarding return, exchange, and refund, along with information on our ticket system.
Technical resources for formulation and FDA related topics.
Calculations & Ratios
How do I convert grams to ounces? How do I know what 5% is in "drops"? Find online resources here to help y...
Videos & Visual Guides
Tutorials and further information on how to use our products. The Youtube videos feature products which were purchase...
Recipes for DIY makeup from our blog posts and general knowledge. Please note that we are only the providers, not edu...
- Pick up your TKB order from a local convenient store.
- Shipping Information
- When will my order ship?
- How do I edit/cancel my existing order?
- Can I get a faster delivery?
- Can I change/update the shipping address for the order I just placed?
- Wrong / Missing / Damaged Items
- Do I need to have my cosmetic products or ingredients approved by FDA?
- My 2 lb bag of TKB Gloss Base (Versagel) is not fully filled
- How Many Lip Gloss Tubes Can I Fill With TKB Gloss Bases?