TKB Shipping Guide: Domestic, Pickup, Free Shipping & Policies

Shipping & Pickup Information

• Tracking: You'll receive a tracking number by email once your order ships.
• Nail Polish: Ships only via FedEx Ground within the 48 U.S. states. No air or expedited shipping.
• In-Store Pickup: You can ship to a local FedEx location (e.g., Walgreens, Kroger) for pickup. FedEx will email you when it's ready.

Domestic Shipping

• Ships from Oakland, CA via USPS, FedEx and UPS
• Processing time: 1–3 business days.
• Cut-off time: 8:30 a.m. (PST).
• Closed weekends. Plan accordingly.

Free Shipping

• Free shipping on orders over $350
• Applies to contiguous 48 U.S. states only
• Excludes Hawaii, Alaska, and Puerto Rico
• For questions, contact: support@tkbtrading.com

Shipping Address Policy

Customers are responsible for providing a complete and accurate shipping address at checkout.

• If an order is undeliverable due to an incorrect address, re-shipping will incur an additional fee.
• Free re-shipping is not offered under these circumstances.
• If the order is canceled due to address issues, a 20% restocking fee will apply.

This policy applies to all customers, including TKB partners.

Change of Address Policy

• Once an order is submitted, no address changes are allowed.
• All orders are processed through a third-party shipper.
• If an address change is absolutely necessary, a $60 handling fee (imposed by the shipper) will apply.
• TKB cannot waive or absorb this fee.
• Please double-check your shipping information before submitting your order to avoid extra charges or delays.

Thank you for your understanding!

TKB Does Not Guarantee Delivery Dates

At TKB Trading, we aim for prompt shipping—but once a package leaves our warehouse, delivery is managed entirely by the carrier (USPS, FedEx, UPS). Please note the following:

• No Control After Shipment
  We are not responsible for transit times or delays once the package has shipped. Carriers operate on their own schedules.
• Time-Sensitive Orders Require Guaranteed Services
  If you need your order by a specific date, you must select a guaranteed delivery option at checkout (e.g., FedEx 2-Day Rush or FedEx Overnight).
• No Guarantees with Standard Shipping
  USPS and FedEx/UPS Ground services do not offer guaranteed delivery dates. We cannot be held liable for delays using these methods.
• Please Plan Accordingly
  Choose your shipping method based on your timeline. By placing an order with TKB Trading, you agree to these terms.

🚚 Value Shipping (USPS) – Important Notice

When you select Value Shipping at checkout, your order will ship via USPS.

• USPS is currently experiencing internal changes which have led to longer delivery times and instances of missing packages.
• Value Shipping is a low-cost, economy service, and while it includes an estimated delivery date, this date is not guaranteed.
• If you selected Value Shipping, we kindly ask that you allow additional time for your package to arrive.

If your order has not arrived within 7 business days of the ship date, please contact us and we will assist you.

We appreciate your understanding and recommend selecting a more reliable shipping method if your order is time-sensitive.