TKB Trading International Shipping Policy

Shipping & Fees

• Customers are responsible for all international shipping charges, including additional fees for remote area delivery.
• The customer must pay customs duties, taxes, and VAT imposed by your country.
• No refunds will be issued if a package is rejected due to unpaid fees or fails to clear customs.
• You would have agreed (clicking the box) to the notice below before ordering.
  

No Returns or Refunds

• We do not accept returns and do not offer refunds on both products and shipping fees for international orders.
• Refunds are only issued if a product is damaged upon arrival.

Damaged Orders

If your order arrives damaged:

1. Inspect the package (minor wear on the box is normal).
2. Keep all packaging materials and items intact.
3. Email support@tkbtrading.com with:
   • Photos of the damaged product (not just the box).
   • Batch number (if applicable) if you believe the product does not meet quality expectations.

35-Day Claim Policy

• You are responsible for tracking your order.
• Any missing orders, damaged products, or delivery issues must be reported within 35 days of shipment fulfillment.
• We are not responsible for any issues after the 35-day period and cannot provide assistance or refunds beyond this timeframe.

Shipping Rates & Canadian Orders

• We pass on discounted shipping rates to all customers.
• Canadian customers using FedEx Ground: Higher tax rates apply, especially for nail polish products, which can only be shipped via FedEx Ground.
• Any additional import fees are imposed by your country, and we have no control over them.
• If you are a certified business, check for government programs that may help reduce import taxes.

International Shipping Waiver

By placing an international order (excluding Canada), you, the buyer, agree to the following terms:

• Customs Clearance: You understand that your order may be subject to customs inspection, delays, or rejection by your local authorities. TKB Trading is not responsible for any actions taken by customs.
• Non-Refundable Orders: You acknowledge that TKB Trading cannot issue refunds or replacements for orders that are delayed, rejected, or confiscated by customs.
• Responsibility for Compliance: It is your responsibility to ensure that the products you order comply with the import regulations of your country.
• No Warranty on Delivery: TKB Trading cannot guarantee delivery times for international shipments due to varying customs processing times.
• Acceptance of Risk: By placing this order, you accept the risk of potential customs-related issues, including delays or non-delivery.

If you have any questions about this waiver or need assistance, please contact us at support@tkbtrading.com before proceeding with your order.

🌍 Shipping Policy – Customers in the Middle East

Thank you for shopping with TKB Trading. To ensure a smooth delivery experience, we ask all customers in the Middle East to review the following shipping policy:

1. Address Requirements

• To avoid delays or failed deliveries, all customers in the Middle East must provide their complete shipping address in both Arabic and English, including:
• Full name
• Street name and building number
• City
• Postal code
• Country
• Phone number (with country code)
• Orders submitted without a complete and correctly formatted address may be delayed or canceled.

2. Delivery Timeframes

International shipping to the Middle East may involve extended transit times due to customs clearance and local courier processes.

• Estimated delivery dates are not guaranteed.
• We recommend selecting a tracked and insured shipping method if your order is time-sensitive.

3. Customs, Duties & Taxes

Import duties, VAT, and customs clearance fees are not included in your order total.

• These fees are the responsibility of the recipient and may be collected by your local customs office prior to delivery.

4. Delivery Issues

If your package has not arrived within 21 business days of shipment, please contact us at support@tkbtrading.com.