TKB Trading International Shipping Policy

Shipping & Fees

• Customers are responsible for all international shipping charges, including additional fees for remote area delivery.
• The customer must pay customs duties, taxes, and VAT imposed by your country.
• No refunds will be issued if a package is rejected due to unpaid fees or fails to clear customs.
• You would have agreed (clicking the box) to the notice below before ordering.

No Returns or Refunds

• We do not accept returns and do not offer refunds on both products and shipping fees for international orders.
• Refunds are only issued if a product is missing or damaged upon arrival.

Damaged Orders

If your order arrives damaged:

1. Inspect the package (minor wear on the box is normal).
2. Keep all packaging materials and items intact.
3. Email support@tkbtrading.com with:
   • Photos of the damaged product (not just the box).
   • Batch number (if applicable) if you believe the product does not meet quality expectations.

35-Day Claim Policy

• You are responsible for tracking your order.
• Any missing orders, damaged products, or delivery issues must be reported within 35 days of shipment fulfillment.
• We are not responsible for any issues after the 35-day period and cannot provide assistance or refunds beyond this timeframe.

Shipping Rates & Canadian Orders

• We pass on discounted shipping rates to all customers.
• Canadian customers using FedEx Ground: Higher tax rates apply, especially for nail polish products, which can only be shipped via FedEx Ground.
• Any additional import fees are imposed by your country, and we have no control over them.
• If you are a certified business, check for government programs that may help reduce import taxes.

International Shipping Waiver

By placing an international order (excluding Canada), you, the buyer, agree to the following terms:

• Customs Clearance: You understand that your order may be subject to customs inspection, delays, or rejection by your local authorities. TKB Trading is not responsible for any actions taken by customs.
• Non-Refundable Orders: You acknowledge that TKB Trading cannot issue refunds or replacements for orders that are delayed, rejected, or confiscated by customs.
• Responsibility for Compliance: It is your responsibility to ensure that the products you order comply with the import regulations of your country.
• No Warranty on Delivery: TKB Trading cannot guarantee delivery times for international shipments due to varying customs processing times.
• Acceptance of Risk: By placing this order, you accept the risk of potential customs-related issues, including delays or non-delivery.

If you have any questions about this waiver or need assistance, please contact us at support@tkbtrading.com before proceeding with your order.